Alpena Medical Center, located in northeast Michigan, provides a full range of healthcare services. Featuring state-of-the-art technology, the hospital is a regional leader in investing in advanced equipment and procedures typically only found in large academic medical centers.
A 139-bed facility, the Medical Center is accredited by The Joint Commission and serves patients from across the region. The hospital also offers a comprehensive array of outpatient services, including:
Inpatient and Outpatient Addiction Treatment
The addiction treatment programs at the hospital offer successful therapeutic strategies that are customized for each patient. They involve a combination of group therapy and individual counseling sessions, often with the support of family members. The goal is to help the patient overcome their addiction and get back to a normal life.
In 2011 the Medical Center joined Health Management Solutions (HMS), a program of The Leapfrog Group that encourages hospitals to develop and implement standard work that incorporates evidence-based guidelines for care. The program emphasizes an integrated and system approach to continuous improvement and the active engagement of all members of the care team.
HMS has been a consistent performer, achieving a high score on all of its focus areas and earning a ‘A’ overall rating from The Leapfrog Group. The program also requires hospitals to conduct a regular patient satisfaction survey, which is an important tool for identifying areas of concern and where the hospital can improve.
Acute Care Clinic Hours
The medical center is now offering “Acute Care” clinic hours, which are available Monday through Saturday for those who do not have an emergency but need to be seen the same or next day due to illness or injury. The service is available to patients of all ages and does not require prior patient relationship.
The Medical Center accepts most major medical insurance plans. This includes Medicare, Medicaid, PPOs, and self-pay.
Patient Satisfaction Surveys
The hospital participates in the Center for Medicare & Medicaid Services’ (CMS) patient satisfaction survey, which is a great way to gather feedback from patients. This information helps the hospital identify issues that could be preventing patients from getting the care they need. It also gives the hospital a sense of how it compares with other hospitals in the area and allows the hospital to improve its performance over time.
In addition, the hospital is a Federal Tort Claims Act (FTCA) Deemed Facility, meaning it receives Health and Human Services (HHS) funding and has Federal Public Health Service (PHS) deemed status for certain health or health related claims.
This type of FTCA designation means that the hospital is required to follow the standards of practice set by the FTCA and to report claims. This is an important step because it helps the hospital reduce the number of medical liability claims filed against it and allows the hospital to demonstrate compliance with its legal obligations.
The hospital is a member of the National Healthcare Quality Alliance and is committed to delivering high-quality patient care. The hospital also participates in the American Hospital Association’s Advancing Excellence Program, which focuses on improving the quality of care.