The Alcona Health Center is a healthcare center that serves the residents of Alpena, Michigan. The facility offers a wide range of services, from emergency room to primary care to a pharmacy and more. The facility is rated highly by its patients, as evidenced by its outstanding patient survey ratings. The facility is also a leader in community outreach and education, providing locals with the tools they need to live healthy lives.
The facility is a Federal Tort Claims Act (FTCA) Deemed Facility. This designation means that the hospital has met certain requirements and criteria set by the government. As a result, the facility is not responsible for medical/dental/behavioral health malpractice claims for itself and its covered individuals.
Currently, the hospital has a total of 17 providers in their network. These providers specialize in a variety of areas, including Family Medicine and Pediatrics. There are also 20 ancillary providers who work at the facility, offering support to patients in the form of lab tests and x-rays, among others. In addition, the facility is known for its excellent customer service and focus on individualized attention.
In the most recent rating from CMS, the hospital received a 4-out-of-5 star patient satisfaction score. The score was determined by a series of measures in the categories of safety, effectiveness of care, responsiveness of staff and patient experience. The hospital received high marks in the safety category, with six out of eight measures exceeding the national average. It scored well in the effectiveness of care category as well, with seven out of 10 measures reaching or exceeding the national average. The patient experience score was based on responses from 677 patients.
The facility was also rated highly in the category of readmissions, with six out of nine measures exceeding or equaling the national average. Overall, the facility was rated highly in all categories except for mortality. It is one of 13 hospitals in Michigan to receive this high rating.
Located at 1185 N US Highway 23, the Alcona Health Center Alpena Service is an urgent care that provides a variety of services, including vaccinations, annual exams and sports physicals. It also treats non-emergent conditions like common colds, flu, infections, rashes and allergies. The facility is open to the public, so it can be visited at any time of the day.
Whether you need an appointment or simply need help finding directions to the location, the team of friendly staff members will be happy to assist you. The staff is bilingual, making it easy to speak with a provider in your native language. Additionally, the facility is available for walk-in appointments and has a convenient online booking system on Solv. Visiting hours vary, so be sure to check with the provider before your visit. You can also find out more information about the Alcona Health Center at its official website.