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Patient Financial Services You will be asked about your heatlh insurance when you are admitted. Please bring insurance cards with you. All patients should be familiar with the terms of their insurance coverage. This will help you understand Alpena Regional Medical Center's billing procedures and charges. If your insurance requires that your care be pre-authorized, you must make sure this has been done. If you do not do this, your insurance company may refuse to pay. If needed, your doctor's office can help you with pre-authorization. If your hospitalization is not covered by insurance or your coverage is limited, you will be billed for any uncovered charges, as well as any unpaid deductible or co-payment amounts. The hospital accepts Visa, Master Card, and Discover and expects payment for services when you receive your first bill from us. If you have no insurance, you may be eligible for Medicaid or other financial assistance. Interest free payment plans may be arranged by calling the Credit Department at 989-356-7768 If Medicare covers you:
Medicare will not pay for certain items or services. If you do not have secondary health insurance, you will have to pay deductibles and co-payments. If Medicaid covers you:
Medicaid has limitations on a number of services and items. Questions about billing:
Hospital bills can be confusing. We try to make your bill simple, but if you have questions please call our Billing Department at 989-356-7768. What is not on your bill:
Your hospital bill does not linclude your doctor's fees, ambulance service, consulting physicians, radiologists, emergency room, or other medical professionals involved in your care. If you have any questions about bills from these professional's you need to call their office or billing service. | Call your… | If you have questions or information about… | Call number… | | Social Security Administration (SSA) | Lost Medicare card, address change, Social Security benefits,
Medicare enrollment, Medicare premium amounts. | 1-800-772-1213 | | State Health Insurance Advisory Program | Medicare bills, information on Supplemental Insurance Policies and long term care insurance, payment denials and appeals, Medicare rights and protections, treatment complaints, and help choosing Medicare health plan. | 1-800-548-9034 | | Medicare Carrier | Part B coverage and bills, medical services,
and recognizing fraud and abuse. | 1-800-642-6930 | | Fiscal Intermediary (FI) | Part A coverage and bills, hospital care
and skilled nursing care. | 1-877-602-2426 | | CMC Regional Office | Local seminars and health fairs on your
new Medicare health plan choices. | 1-402-351-5897 | | Medicare Hotline | Ordering other Medicare publications. | 1-800-638-6833 | | Medicare MSA Information Line | Medicare Medical Savings Accounts | 1-800-312-2596 | | Office of the Inspector General | How to report Medicare fraud and abuse. | 1-800-447-8477 | | State Insurance Department | Medicare Supplemental Insurance Policies available in your area. | 1-217-782-4515 | | State Medical Assistance Office | Medicaid, low-income assistance. | 1-800-252-8635 |
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